FAQ's

Do you offer financing options?

Absolutely!  We offer financing options to help you manage your purchases through trusted third party providers such as Shop Pay.  Often, these plans allow you to break up your cost into 4 or more payments that make your purchase easier to manage.

I have a bridal party / family reunion / office event, etc.  Do you offer promotional or bulk order discounts? 

Yes, we regularly promote sales on our exquisite fine gifts and jewelry!  You may leave your email address in the email box at the bottom of our website to stay up to date on any upcoming promotions.  Also, check our social media regularly for updates on new arrivals, promotions and exclusive offers. 

If you are interested in bulk ordering for your special event, please contact us through our store email info@egefinegifts.com and we will be happy to assist you!

I subscribed to your website for discounts and new product updates by adding my email, but I didn't get a confirmation email reply.  What should I do?

Thank you for subscribing!  In case you don't find our emails in your Inbox, please check your Spam or Junk folder.  You can then click on the "Not Spam" or "Not Junk" button. This action will instruct your email program to add emails from this address to your approved senders list in the future.  Then click SUBSCRIBE to opt in!

Is my information secure on your site?

We take your privacy and security seriously.  We use advanced encryption to protect your personal and payment information.  You can read more about all of our security measures in our Privacy Policy.

The item I received is damaged.  Are there any specific terms for replacement?

We understand that things can happen.  Generally;

*The item must be marked as delivered, and you should reach out within 15 days after delivery.  Also, If you're claiming a remake for items marked as delivered but reported missing, having Package Protection is a must!  

1. If the item is damaged upon arrival, or you received the wrong item, you may request a remake.

2. If the product design is wrong, we'll need a video of the product and its packaging for us to proceed. 

3. If your Artwork card is wrong or damaged we'll replace just the card. 

For clarification, please review our detailed Return Policy under the policies tab on the website.  If your issue falls under the stated conditions, please reach out to us via email.  Accepted returns generally incur a 20% Restocking Fee.  This is assessed on a per-case basis at the discretion of management, and in accordance with our Return Policy.

What if my order is lost or stuck in transit?

Orders with no movement for 30 days (or 15 days if in the EU) from the shipping date can be considered for a one-time remake.  Management will decide based on the situation.

*Please note that customs can take time in some countries, so items stuck in customs might need more time before they are considered lost.

Feel free to reach out if you have any questions about remakes or any other concerns! We're here to help.

How can I leave a product review?

You will find many of our product listings offer a review option at the bottom of the product page to share your feedback with others.  Additionally, there are several review sites, blogs and social media options available online. 

How can I track my order?

Once your order has shipped, you can log in to your account on our website to view the order status and tracking information.  To see your order status you must input your order details into your account which will allow you to see automatic updates on your order's progress. 

I ordered the Luxury Heart Necklace. It doesn't specify how it arrives.  Will it arrive in a box?

Yes.  All of our jewelry pieces are carefully placed in the standard box before final shipping packaging if no box choices are listed.